The highest priority for UN-HABITAT's Water and Sanitation programme is improving access to safe water and helping provide adequate sanitation to millions of low-income urban dwellers and measuring that impact. World leaders meeting at the United Nations Millennium Summit in 2000 committed themselves to attaining the Millennium Development Goal 7, target 10 which aims to reduce by half the proportion of people without sustainable access to safe drinking water by 2015.
Finance Policies and Procedures Manual Volume 1
Small water utilities face unique challenges in delivering water and sanitation services to their customers. With a limited revenue base and few opportunities to benefit from economies of scale, they often suffer from severe skill shortages and a long legacy of underinvestment in infrastructure and capacity enhancement. To overcome these challenges, the small utilities need to maximize their operating efficiencies and ensure optimum utilization of their assets.
Global Water Operators Partnership Alliance , Strategy 2013-2017
Despite their frequent lack of capacity, water operators are the key actors in the management of urban water and sewerage services. Mentor water operators with relevant skills and experience, and mentee water operators that express a demand for assistance to improve their operations, have complementary motivations for taking part in non-commercial partnerships.